Help Center

User Guidance and Product Usage

The Hypershell exoskeleton is designed to support everyday movement—such as walking, hiking, or running—by assisting with leg mobility and reducing fatigue. However, it is a consumer product and is not FDA-approved or classified as a medical device.

For safety reasons, we do not recommend using Hypershell for medical purposes or as a substitute for medical treatments or assistive devices.

If you have any health conditions or mobility concerns, we strongly recommend consulting a healthcare professional before using the product to ensure it’s appropriate for your individual needs.

While we currently don’t have physical stores or display locations where you can try the product in person, we’re actively working to improve the experience and accessibility for all users.

If you have further questions, our customer support team is always here to help.

Finding the right size is key to getting the best comfort and performance from your Hypershell exoskeleton. This FAQ shows you how to take your measurements, compare them with our size chart, and use BMI as an extra check if needed. Follow the steps below to see if Hypershell is a good fit for you before you order.

How do I check if Hypershell is suitable for my body size?

You can do a quick self-check in three steps:
Step 1 – Take Your Body Measurements
Please prepare a measuring tape and record the following.
– Height: Stand straight without shoes, measure from head to floor.
– Weight: Record your body weight in kilograms or pounds.
– Waist Circumference: Measure around your waist at the navel, across the tops of your pelvic bones.
– Hips Width: Measure a straight line across the widest part of your hips, keeping the tape horizontal.
– Thigh Length: Measure vertically from your hip joint down to your outer knee bone.

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Step 2 – Compare with the Size Table (Bottom of this article )
– If all your body measurements fit inside our size chart, Hypershell will be suitable for you.
– If some values are outside the range, go to Step 3.

Step 3 – Calculate Your BMI
Use the formula below, or you may also use any online BMI calculator available by searching on the internet:

BMI = Weight (kg) / Height (m)^2

– If your BMI is 16–34, Hypershell is generally suitable, though you may feel small differences in comfort (for example, a tighter waist or longer leg lever).
– If your BMI is below 16 or above 34, the current Hypershell model is not suitable, and we do not recommend purchase.

Example:
– Height: 1.75 m (175 cm)
– Weight: 70 kg
– Waist Circumference: 82 cm
– Hips Width: 100 cm
– Thigh Length: 50 cm

Step 2 Check → All body measurements fall inside the size chart.
Step 3 BMI check → BMI = 70 ÷ (1.75^2) = 22.9, which is within the 16–34 range.

Result: This customer is suitable for Hypershell and can proceed with the purchase confidently.

How does the BMI scope affect choosing the Hypershell exoskeleton size?

BMI is only used when some of your body measurements do not fit within the size chart. It helps us evaluate whether Hypershell can still be a safe and comfortable choice for you.

– BMI between 16–34:
  This range means your body type generally matches the intended design of Hypershell. Even if a few of your measurements fall outside the chart, the product should still be wearable. However, you may notice small differences in comfort. For example, the waist may feel snugger than designed, or the leg lever may not perfectly match the shape of your legs.

– BMI below 16:
  This suggests a very slim body type. In such cases, Hypershell may not secure properly, as straps could loosen or joints may not align, reducing stability.

– BMI above 34:
  This suggests a heavier body type. In this case, Hypershell may feel too tight at the waist or hips, or the load distribution may not function as intended, which can reduce both comfort and performance.

In summary:
– BMI is a backup check when measurements alone don’t give a clear answer.
– It tells us if Hypershell is “generally suitable” or “not recommended” when the body shape falls outside the standard chart.

What if my body measurements are at the limit of the size chart?

If your values are close to the upper or lower limits of the chart, Hypershell may still fit, but the wearing experience could feel tighter or looser in certain areas. This is considered a borderline fit. Please decide based on whether you are comfortable with a snug or relaxed feel.

 What if I only have part of the measurements?

We recommend providing all five measurements for the most accurate result. Missing values can make the recommendation less reliable. If possible, complete the set before comparing with the chart.

What if the current Hypershell does not fit me?

If your body measurements or BMI show that the current Hypershell model is not suitable, we recommend not purchasing this version for safety and comfort reasons.

Our team is working on future models with expanded size options. You can subscribe to our updates to be notified once new sizes become available.

Also, you can reference the Size Chart for more reference.

Male
HeightWeight
Feet & InchesCMPoundsKG
5’3”16099.21-176.3745-80
5’4”162.599.21-180.7845-82
5’5”165101.41-187.3946-85
5’6”167.6105.82-19448-88
5’7”170110.23-202.8250-92
5’8”172.72114.64-207.2352-94
5’9”175.26116.84-213.8553-97
5’10”177.8119.05-218.2654-99
5’11”180121.25-220.4655-100
6’0”182.88125.66-227.0757-103
6’1”185.42130.07-233.6959-106
6’2”188132.28-240.360-109
6’3”190.5132.28-246.9260-112
6’4‘’193.04136.68-255.7362-116
6’5‘’195.58136.68-260.1462-118
6’6‘’198.12143.3-264.5565-120
6’7‘’200.66143.3-268.9665-122
6’8‘’203.2147.71-268.9667-122
Female
HeightWeight
Feet & InchesCMPoundsKG
5’1”15599.21-154.3245-70
5’2”157.599.21-160.9445-73
5’3”160105.82-165.3548-75
5’4”162.5105.82-171.9648-78
5’5”165105.82-178.5748-81
5’6”167.6108.03-180.7849-82
5’7”170110.23-187.3950-85
5’8”172.72114.64-194.0152-88
5’9”175.26116.84-198.4253-90
5’10”177.8116.84-202.8353-92
5’11”180119.05-207.2354-94
6’0”182.88125.66-209.4457-95
6’1”185.42130.07-211.6459-96
Size RangeInchesCM
Waist Circumference32.7-53.183-135
Hips Width12.2-16.531-42
Thigh Length13.4-19.734-50

We currently offer the User Manual below. You can download your preferred version using the links below:

1. English

Hypershell_Series_X_User_Manual_-_English.pdf3.1MB

2. German

Hypershell_Series_X_User_Manual_-_German.pdf3.1MB

3. French

Hypershell_Series_X_User_Manual_-_French.pdf3.1MB

4. Spanish

Hypershell Series X User Manual – ES.pdf791.1KB

5. Japanese

Hypershell Series X User Manual – JP.pdf4.6MB

More languages will be available soon.

If you need any support, please don’t hesitate to get in touch with the customer service team for more assistance. 

For step-by-step instructions on setting up and using your Hypershell exoskeleton, please visit our official YouTube channel.

We have videos that cover key topics like unboxing, fitting, basic operation, and care tips to help you get the most out of your device.

If you have any questions after watching, feel free to reach out to our customer support team for additional help.

Yes! To get the best performance and comfort from your Hypershell exoskeleton, we recommend the following tips:

Fit & Comfort:

    •    Adjust the straps and joints to match your body shape

    •    Ensure the device is snug but not too tight to allow free movement

Posture & Movement:

    •    Maintain proper posture while walking or hiking

    •    Move naturally—let the exoskeleton enhance your steps without overcompensating

Hypershell exoskeletons are designed for comfort during extended use. However, to ensure the best experience, we recommend:

    •    Taking regular breaks to prevent fatigue and allow your body to rest

    •    Adjusting the fit periodically to maintain optimal comfort and support

    •    Monitoring for any discomfort, pressure points, or signs of strain

If you experience ongoing discomfort or need help with fit adjustments, please don’t hesitate to contact our customer support team. We’re here to help you stay comfortable and get the most out of your exoskeleton.

Yes, the Hypershell exoskeleton is designed for both indoor and outdoor use in a variety of conditions. However, for your safety and to protect the device:

    •    Avoid using it in extreme environments, such as heavy rain, snow, or highly dusty areas, unless specifically stated as safe in the user manual

    •    After using the exoskeleton in challenging or wet conditions, perform basic maintenance checks (e.g., wipe down surfaces, check joints and electronics)

Always refer to the user manual for detailed environmental usage guidelines, and contact our customer support team if you’re unsure about a specific condition.

To stay comfortable during extended use of the Hypershell exoskeleton, we recommend the following:

Adjust for a Proper Fit

    •    Make sure all straps and components are securely and comfortably adjusted to your body size

    •    Avoid over-tightening, which may cause pressure points or restrict movement

Take Regular Breaks

    •    Periodic rest helps reduce fatigue and allows your body to recover naturally

Match the Settings to Your Activity

    •    Use the appropriate assistance mode for walking, hiking, or running to reduce strain

Wear Supportive Clothing

    •    Choose lightweight, flexible, and breathable clothing to minimize friction and maximize comfort

If you’re still experiencing discomfort or need help with adjustments, feel free to contact our customer support team—we’re here to help you get the most from your Hypershell experience.

If you experience pain or discomfort while using the Hypershell exoskeleton, we recommend the following:

    1.    Check the fit – Ensure the straps and components are properly adjusted and not too tight or loose. An incorrect fit can cause unnecessary pressure or strain.

    2.    Take a break – Rest your body and avoid further use until the discomfort subsides.

    3.    Inspect for pressure points – Look for areas where the device may be rubbing or pressing against your body. Additional cushioning or adjustments may be needed.

    4.    Contact our support team – If discomfort continues, reach out to our customer service team. We’ll help assess your fit and may recommend modifications or accessories to improve your comfort.

For your safety, if pain is persistent or severe, we also recommend consulting with a healthcare professional before resuming use.

Yes, the Hypershell exoskeleton is designed to support walking on stairs and inclines. However, we strongly recommend taking extra care when navigating stairs, slopes, or uneven terrain.

To ensure your safety:

    •    Move slowly and steadily, especially when ascending or descending

    •    Hold onto handrails when available

    •    Avoid sudden movements that could affect your balance

    •    Make sure the exoskeleton is securely fitted and in the appropriate mode

If you feel any discomfort or instability while on stairs, pause use and consult our customer support team for guidance on adjustments.

To clean your Hypershell exoskeleton safely and effectively:

    •    Use a soft cloth dampened with mild soap and water to wipe down the exterior surfaces

    •    Do not submerge the device in water or allow water to enter the electronic components

    •    Avoid harsh chemicals, solvents, or abrasive materials, as they may damage the sensors or finish

    •    Allow the exoskeleton to air dry completely before storing or using it again

For detailed cleaning and maintenance instructions, please refer to the User Manual, or contact our customer support team if you have any questions.

The Hypershell exoskeleton is currently designed as a consumer product, primarily aimed at enhancing mobility and reducing fatigue during activities like walking, hiking, and light movement.

Its core function is to provide powered leg assistance, helping users lift their legs more easily. While it may offer benefits in various settings, it is not FDA-approved and cannot be used as a medical device or substitute for professional medical equipment.

At this time, the exoskeleton is not customized for professional applications such as construction, healthcare, or industrial use. However, we are exploring future adaptations based on user feedback and emerging needs.

If you have a specific use case or professional interest, feel free to contact our customer support team—we’d love to hear your feedback and suggestions.

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